[vc_row layout=”wide” parallax_style=”none” video_link=”” parallax_scroll_effect=”fixed” parallax_speed=”0″ overlay_set=”hide_overlay” overlay_image=”” overlay_color=”” overlay_opacity=”50″][vc_column width=”1/1″][vc_column_text]Refunds
Once returns are received in our warehouse, our Returns Team will determine whether the product is eligible for a refund. When it is approved, it will be forwarded to the Finance Team for processing.
Please Note: During peak trading times (including but not limited to Christmas and sale) refunds may take slightly longer to process.
Our Finance Team will send you an email to let you know that the refund has been processed. Once your refund has been processed, please allow 1-7 business days (varies depending on your financial institution) for the funds to appear in your account.
The refund will be credited back to the same credit card or PayPal account that you paid from.
Did you use a gift card to make your purchase? No problems, we simply reload the refunded amount back onto the gift card you used to make your purchase. If your gift card has expired at the time of your refund, a 30 day extension period is applied.
We reserve the right to decline an item for a refund if:
- The return was made after 30 days
- The products are marked, damaged or show signs of wear
- The products are not returned in their original and undamaged box or packaging
We will contact you if any items are not eligible for a refund.
If your order included a delivery charge, only the cost of the items returned will be refunded unless the goods were deemed faulty.